Terms & conditions

All Aboard Experiences

Whenever the term “we” or “us” is used, it refers to All Aboard AB, and whenever the term “you” is used, it refers to you, the customer, and the user of our service.

Our service is offered through our website (https://allaboard.eu), henceforth referred to as “our website”. On our website, you can search for travel connections with trains and coaches, get travel recommendations, check prices and purchase tickets and passes. We’ll refer to everything relating to prices and booking as “our booking service” and every instance where we present recommendations and tips as “our recommendations”. Tickets and passes, we’ll call “physical goods”, “our products” or simply “products”.

Our booking service is offered primarily to anyone residing within the EU and its neighboring states such as Albania, Belarus, Bosnia, and Herzegovina, Georgia, Kosovo, Moldova, Montenegro, North Macedonia, Norway, Russia, Serbia, Switzerland, Turkey, Ukraine, and the United Kingdom. You must be 16 years or older to use our booking service. If you are under 16 years of age, you’ll need a guardian’s permission to use our booking service.

By ticking a checkbox on our website you agree to these terms, you are acknowledging that you have read and understood the terms and conditions as presented in this document.

Experiences

As part of our mission to provide the best possible experience for planning, booking, and traveling by train we offer what we call experiences. These are tailored trips which can include hotel stays and activities, and always transport by train, with exception to ferries and circumstances outside our control, e.g. replacement busses. Our experiences are offered at fixed prices with flexible departure dates and passengers.

Booking

Products sold by us are subject to the terms and conditions of the operators, companies, and organizations on whose behalf we sell these products.

Sometimes we may provide links to booking pages of third-party suppliers or physical shipping services. Before booking with a third-party supplier or ordering physical goods it is important that you read and understand their terms and conditions. Because these third-party suppliers are independent of us and we are not responsible, in any way, for any errors on their website.

A booking is considered started when the order has been received and registered by us. It is then considered finished when the products have been delivered to you or left by us to any of our shipping partners. Additional handling time may be required for bookings that require manual handling and/or delivery of physical goods.

Before committing to a booking you will be presented with a summary of offered products and their price. When the booking is finished, the responsibility for any errors is transferred from us to you. It is therefore your responsibility to review this summary and ensure that everything is in order.

Our experiences are priced depending the number and age of the passengers. The price, as listed when when booking, is final and non-negotiable. Tickets are personal and non-transferrable. You are responsible to ensure that the names, age and other details provided when booking is correct.

To account for availability, we reserve the right to make minor alterations to the booking. You will be contacted prior to any major alterations are made and we will await your explicit approval before committing to any such alteration.

Payment

Payment is handled by Stripe Inc. (510 Townsend Street, San Francisco, CA 94103, USA) which offers several payment methods. You can read more about Stripe on their website. Be advised that when making payments through our website, you agree to the Stripe privacy policy and service agreement. Stripe Inc. has subscribed to the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework. Stripe adheres to the Privacy Shield Principles for Personal Data received from entities in the European Economic Area (the “EEA”), the United Kingdom, and Switzerland.

The price of our products are subject to change and may vary with time. When you place your booking you pay a deposit. The deposit must be paid no later than 30 days before departure. The balance of your booking must be paid at least 14 days before departure. Booking fee and VAT are included in the price unless specified otherwise.

Delivery

The method and time of delivery will vary depending on the type of product you have purchased. Digital products are delivered when the payment is accepted or in connection with your departure, whichever is most convenient, via email or via our website, unless you notify us in due time so that we may re-distribute them before the departure.

Physical goods are sent within two business days after payment is accepted. Our physical goods are shipped from different locations in Europe via our independent shipping partners. The delivery time within Europe is 3-4 business days and international delivery time will be longer. It is your responsibility to ensure that there is ample time for delivery before your departure. When physical goods have been left by us to any of our shipping partners for delivery to you, they are considered delivered. We are not responsible, in any way, for any delivery issues that may arise when physical goods are being shipped to you via any of our shipping partners.

Cancellation

As per the Swedish consumer protection law for packaged trips, Paketreslagen (link in Swedish), you can always cancel and be reimbursed for an experience. Upon cancellation, unless stated otherwise when booking, we charge a cancellation fee. We are to be notified of a cancellation by email to hi@allaboard.eu by the person who made the booking.

Cancellation fees vary depending on how close to the departure we are notified.

  • Less than seven days before departure: 90% of the price of the booking
  • More than seven days before departure: 50% of the price of the booking
  • More than one month before departure: 25% of the price of the booking

We reserve the right to cancel your booking in the case of unforeseen extraordinary circumstances outside our control. If we cancel your booking you will be fully reimbursed.

We will return your money to you via your original payment method. Refunds take up to 10 business days to complete.

Travel documents

You are responsible for any travel documents after they have been delivered. It is also your responsibility to get information on and bring along, any additional documents required for travel, e.g. passport, identification, or visa.

Fraud

We reserve the right to, without notice, cancel or decline a booking if we suspect foul play or fraud. Any attempt at fraud will be reported to the authorities, without exception, and we will charge you for any accumulated cost.

Disputes

Disputes regarding interpretation and application of these terms shall be settled by Stockholm District Court (“Stockholms tingsrätt”) applying Swedish law, regardless of whether a conflict of laws principles prescribe the applicability of the law of another country.