A step-by-step travel guide Take the train from Stokholm to Barcelona

When do I receive my tickets?

Your and your fellow travellers' tickets are sent collected in an e-mail to the contact person entered in checkout. They're either delivered immediately upon purchase or in connection with your departure, but usually within 24 hours. This depends on the operator.

Before departure, it's wise to print out your tickets. This is so that there'll never be any problems (with for example internet connection or a phone without batteries) when it's time to show the tickets. But if you don't worry about that – all tickets received from All Aboard contain a QR code which you can show on the train.

Haven't received an email with tickets?

If you've received a booking confirmation email, everything should be in order.

If it's less than 48h before your departure and you still haven’t received any tickets, please contact us at support@allaboard.eu and we’ll help you.

Is there wifi on the train?

There are few things as nice as watching a movie, listening to a good podcast or getting some work done on the train. And fortunately most long-distance trains in Europe today offer free wifi onboard.

Eurostar, Renfe, SNCF and Deutsche Bahn let you get access to wifi on the majority of their trains. If having wifi is very important to you, the best way to really know if wifi is available is to google the train number (that can be found on your ticket) and you'll find out.

For EU residents

Should the wifi connection let you down, as an EU resident, you still have the luxury to take advantage of free roaming in all EU countries, just remember to turn on roaming in your phone's settings. If you are an EU resident traveling through a non-EU country such as Switzerland, the UK, or Norway, it could be a good idea to bring a 4G dongle in your bag, and switch off roaming to avoid hefty bills.

Travel insurance

International train journeys in Europe are covered by the CIV protection rules, a set of rules to make it easier to travel cross-boarder with train. Primarily providing compensation for lost baggage and a guarantee of onward transport.

You can find out if your journey is covered by CIV by checking the tickets. "CIV" should then be printed in a corner.

But...

...there are many cases when these rules does not apply. Therefore All Aboard advise you to have a valid travel insurance before going on your trip. It's never a fun thing either to miss a connection or to loose your luggage, we know, therefore it's very useful to have an insurance where you're fully covered.