Out Traveling

What to expect and how to handle disruptions.


What to expect

  • There are few things as nice as watching a movie, listening to a good podcast or getting some work done on the train, and fortunately most long distance trains in Europe today offer free wifi onboard. Eurostar, Renfe, SNCF and Deutsche Bahn let you get access to wifi on the majority of their trains. If it's super important to you, the best way to really know if wifi is available is to google the name of the train (that can be found on your ticket) and you'll find out.

    For EU residents

    Should the wifi connection let you down, as an EU resident, you still have the luxury to take advantage of free roaming in all EU countries, just remember to turn on roaming in your phone's settings. If you are an EU resident traveling through a non-EU country such as Switzerland or Norway, it could be a good idea to bring a 4G dongle in your bag, and switch off roaming to avoid hefty bills.

  • Most long distance trains in Europe have power sockets available. In some cases, the number of power sockets may be limited in the 2nd class cars. In 1st class, however, it's most common that there are power sockets somewhere around each seat. If it's super important to you, the best way to really know is to google the name of the train (that can be found on your ticket) and you'll find out.

    Wondering if there's free wifi available? Find more information here: Is there wifi on the train?

  • Most of the trains in Europe have restaurant cars open to all passengers, regardless of the fare. What is offered depends on the operator but also during what time you travel. They usually serve hot food, drinks and snacks available for all customers. Always bring a water bottle and some snacks in case of emergency.

    Onboard catering during covid-19

    Many train operators don't have onboard catering due to the current situation. All Aboard advise you not to consume any food and drinks that are not necessary. If possible - eat and drink when changing trains.

  • International train journeys in Europe are covered by the CIV protection rules, a set of rules to make it easier to travel cross-boarder with train. Primarily providing compensation for lost baggage and a guarantee of onward transport.

    You can find out if your journey is covered by CIV by checking the tickets. "CIV" should then be printed in a corner.

    But...

    ...there are many cases when these rules does not apply. Therefore All Aboard advise you to have a valid travel insurance before going on your trip. It's never a fun thing either to miss a connection or to loose your luggage, we know, therefore it's very useful to have an insurance where you're fully covered.


Delays & disruptions

  • Missed trains connections are always possible due to delays, cancellations or just bad luck. Here's a few things to think about:

    Before you travel

    • Make sure you have enough time to begin with. Check all the connecting trains and give yourself some extra time to make the changes.
    • Make sure that you have a travel insurance that include missed connections due to things out of your own control.

    If you've missed your train

    International rail travel is protected by the CIV rules - which means you're usually allowed to travel on the next available train free of charge.

    • Save all documentation and tickets, you'll need them later to make a claim.
    • Ask the ticket inspector to validate your tickets as evidence of the delay.
    • When arriving at the next station ask the staff on what to do next.

    Long distance train trips

    If you have multiple connecting trains and your first train is delayed, your whole journey might be affected. Remember that if you have to buy new tickets or accommodation as an effect of the delay, save all receipts for your travel insurer.

  • Like a few things in life, strikes are out of our control. Although we will do everything we can to help you if your trip is affected, there is no guarantee that you will be refunded in event of a strike. It can take up to six months for a final response from the operators.

    Contact us on support@allaboard.eu and we'll help you!

Didn't find the info you were looking for? Contact us at support@allaboard.eu