Last updated: Oct 22, 2026
In short: We sell train and bus tickets, rail passes and seat reservations on behalf of the companies that run the trains and buses. Their conditions apply to the journey itself. These terms cover our part: booking, payment, delivery and help when your plans change or something goes wrong.
Our Privacy Policy explains how we handle your personal data.
All Aboard AB ("we" or "us") runs the booking service on allaboard.eu and through our own booking tools. "You" means the person making the booking.
All Aboard is a booking platform for train and bus travel in Europe. We do not operate any trains or buses. Each journey is operated by a carrier under its own conditions of carriage.
Anyone can book with us, wherever they live. Some products, such as Interrail passes, are only for residents of certain countries. We show these restrictions before you book.
You must be 18 or over to make a booking. You can book for other people, including children, as long as they or their guardian agree to you sharing their details with us.
By ticking the box at checkout, you accept these terms.
We suggest destinations, routes, stopovers and detours, and label some options "Best route", "Fastest way" or "Most comfortable". The labels show the best options we can find at the time of your search, based on information from carriers. What is best or most comfortable is partly a matter of taste, so treat our recommendations as suggestions, not promises.
Carrier conditions. Every product is sold on behalf of a carrier and comes with that carrier's conditions of carriage and fare conditions. We show the main conditions at checkout, including whether you can change or refund the product.
Check your details. Before you pay, you get a summary of your products, passengers and price. Make sure names, dates of birth, travel dates and anything else you entered are correct. Carriers can refuse tickets with wrong passenger details, and some tickets cannot be changed once issued. If the mistake is ours, we will fix it at no cost to you, or refund you if it cannot be fixed.
Confirmation. Your booking is confirmed once we have accepted your payment and the carrier has issued your products. If a product cannot be issued, we will tell you and refund what you paid for it in full. Some bookings need manual handling and take longer. If yours does, we will let you know.
Other companies. Sometimes we link to other companies' booking pages. Anything you buy there is between you and that company, under its terms.
No package travel. We only sell transport. We do not sell package travel, such as transport combined with a hotel, so the EU Package Travel Directive does not apply to your booking.
If we go bankrupt. Products a carrier has already issued are a contract between you and that carrier, so they are normally still valid if All Aboard goes bankrupt. We are not required to have insolvency protection for transport-only bookings, and we do not have it. This means refunds we have not yet paid out to you could be affected.
Prices can change until you pay. The price at checkout is final and includes VAT and our booking fee, unless we say otherwise.
Payments are processed by Stripe Payments Europe, Limited (Ireland). Your card details go straight to Stripe and never reach our systems. Stripe's privacy policy covers the data Stripe processes, and our Privacy Policy explains how we handle payment data.
Stripe automatically screens every card payment for fraud and may decline a payment it considers high risk. If your payment is declined, contact us and a member of our team will review it.
We send your products by email, and you can also find them at app.allaboard.eu/manage. Most arrive within minutes of payment. Some carriers only issue tickets closer to departure. If that applies to your booking, we tell you before you pay and send the tickets as soon as the carrier issues them. If something has not arrived when expected, email support@allaboard.eu.
No right of withdrawal. The 14-day right of withdrawal for online purchases does not apply to passenger transport. You cannot cancel a ticket, rail pass or seat reservation just because you bought it online. Hallå konsument explains this in more detail.
Fare conditions. Whether you can change or refund a product, and by when, depends on its fare conditions. You see them before you pay and in your booking confirmation.
Rail passes. A rail pass that has not been activated can be refunded in full, with no fees.
How to ask for a change or refund. Go to app.allaboard.eu/manage or contact us before the deadline in the fare conditions. We normally pass your request to the carrier within one business day.
Refunds. We pay refunds to the payment method you used, once the carrier has approved them. The money usually reaches you within 10 business days. Our booking fee is not refunded when you change or cancel a product, except for rail passes that have not been activated, or when the change or cancellation is our fault.
The carrier is responsible for running your journey. If your train or bus is delayed or cancelled, you may have the right to assistance, rerouting, a refund or compensation from the carrier. These rights come from the carrier's conditions of carriage and the EU rules on rail passenger rights and bus and coach passenger rights, or similar rules outside the EU.
Claims must be made to the carrier. If you are not sure who to contact or which rules apply, ask us and we will help.
Once your products have been delivered, it is up to you to keep them safe. Many tickets and passes are personal and must be shown with ID. You are also responsible for having the documents your journey requires, such as a passport, ID card or visa.
We are responsible for our own service: making the booking you asked for, issuing products that match the details you gave us, delivering them, and handling your payment and refunds. If we make a mistake, we will put it right or refund you.
We are not responsible for how carriers run the transport, such as delays, cancellations or timetable changes. Timetables, prices and availability come from the carriers. We pass this information on carefully, but we cannot guarantee it is always correct.
Nothing in these terms limits your rights under mandatory consumer law, or our liability where the law does not allow it to be limited.
We may cancel or refuse a booking without notice if we reasonably suspect fraud or misuse. We report fraud to the police. If fraud costs us money, for example for products already issued or fees for disputed payments, we may claim it back from the person responsible. If we cancel a booking that turns out to be genuine, we will refund it in full.
If something goes wrong, contact us first at support@allaboard.eu or through the chat on our website, and include your booking reference. We will do our best to sort it out.
If we cannot agree, you can take your complaint to the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN) at arn.se. We take part in ARN's dispute resolution. If you live in another EU country, the European Consumer Centre in your country can also help.
Swedish law applies to these terms. You also keep the protection of the mandatory consumer laws in the country where you live. You can take a dispute to a Swedish court, or to a court in the country where you live if the law there gives you that right.
We update these terms when our services or the law change. The date at the top shows when they were last updated. Each booking is covered by the terms that applied on the day you made it.
All Aboard AB
Kivra 559214-7671
106 31 Stockholm, Sweden
support@allaboard.eu