Terms & conditions
Whenever the term “we” or “us” is used, it refers to All Aboard AB, and whenever the term “you” is used, it refers to you, the customer, and the user of our service.
Our service is offered through our website (https://allaboard.eu), henceforth referred to as “our website”. On our website, you can search for travel connections with trains and coaches, get travel recommendations, check prices and purchase tickets and passes. We’ll refer to everything relating to prices and booking as “our booking service” and every instance where we present recommendations and tips as “our recommendations”. Tickets and passes, we’ll call “physical goods”, “our products” or simply “products”.
Our booking service is offered primarily to anyone residing within the EU and its neighboring states such as Albania, Belarus, Bosnia, and Herzegovina, Georgia, Kosovo, Moldova, Montenegro, North Macedonia, Norway, Russia, Serbia, Switzerland, Turkey, Ukraine, and the United Kingdom. You must be 16 years or older to use our booking service. If you are under 16 years of age, you’ll need a guardian’s permission to use our booking service.
By ticking a checkbox on our website you agree to these terms, you are acknowledging that you have read and understood the terms and conditions as presented in this document.
Our mission is to provide the best possible experience for planning, booking, and traveling by train. On our website, we will, from time to time, present recommended destinations, routes, or detours. We will always try to find the fastest and most affordable route to your destination. We also want you to experience the best of Europe in a comfortable manner, and as such, we sometimes recommend an extra layover, shorter travel days, or a detour. We call these recommendations e.g. “Best route”, “Fastest way”, or “Most comfortable”. These names only reflect the best, fastest, or most comfortable routes that we can find at this moment. In no way do we claim that these are factually “best”, “fastest” or “most comfortable”, as that is highly subjective. Our recommendations are for you and to follow at your own discretion.
Products sold by us are subject to the terms and conditions of the operators, companies, and organizations on whose behalf we sell these products.
Sometimes we may provide links to booking pages of third-party suppliers or physical shipping services. Before booking with a third-party supplier or ordering physical goods it is important that you read and understand their terms and conditions. Because these third-party suppliers are independent of us and we are not responsible, in any way, for any errors on their website.
A booking is considered started when the order has been received and registered by us. It is then considered finished when the products have been delivered to you or left by us to any of our shipping partners. Additional handling time may be required for bookings that require manual handling and/or delivery of physical goods.
Before committing to a booking you will be presented with a summary of offered products and their price. When the booking is finished, the responsibility for any errors is transferred from us to you. It is therefore your responsibility to review this summary and ensure that everything is in order.
Be advised that since we do not offer any packaged travel experiences (stays or experiences) you cannot benefit from the Package Travel regulation of 2018 (link in Swedish). In the event of delayed or canceled departures, it is your responsibility to settle any reimbursement claim with the responsible rail or coach carrier.
In the unlikely event of our insolvency, any product purchased through us will still be honored by the rail or coach carrier. Accordingly, we have not taken out any protection to refund you for your rail or coach tickets in the event of our insolvency.
The price of our products is subject to change and may vary with time. The price that is quoted upon placing your order, and a booking is started, are final. Booking fee and VAT are included in the price unless specified otherwise.
The method and time of delivery will vary depending on the type of product you have purchased. Digital products are delivered when the payment is accepted or in connection with your departure, whichever is most convenient, via email or via our website, unless you notify us in due time so that we may re-distribute them before the departure.
Physical goods are sent within two business days after payment is accepted. Our physical goods are shipped from different locations in Europe via our independent shipping partners. The delivery time within Europe is 3-4 business days and international delivery time will be longer. It is your responsibility to ensure that there is ample time for delivery before your departure. When physical goods have been left by us to any of our shipping partners for delivery to you, they are considered delivered. We are not responsible, in any way, for any delivery issues that may arise when physical goods are being shipped to you via any of our shipping partners.
The consumer's right to cancel (link in Swedish) an online purchase does not apply to products tied to a certain location or time, i.e. tickets and passes. Hence our products are only cancellable if expressively labeled as such on the ticket. Our service fees are not refundable. Delivery cost is only reimbursed if the consumer's right to cancel applies.
For products that are cancellable, we refer you to their respective rail or coach carrier for cancellation and reimbursement. Products must be canceled at the latest 24 hours before departure and any physical goods must be returned within 30 days from the date of cancellation. You must pay any postage fees for the return of physical goods and are responsible for them until delivered to our office or available for pick up at a local distribution center close to our office.
We will return your money to you via your original payment method. Refunds take up to 10 business days to complete.
You are responsible for any travel documents after they have been delivered. It is also your responsibility to get information on and bring along, any additional documents required for travel, e.g. passport, identification, or visa.
We reserve the right to, without notice, cancel or decline a booking if we suspect foul play or fraud. Any attempt at fraud will be reported to the authorities, without exception, and we will charge you for any accumulated cost.
Disputes regarding interpretation and application of these terms shall be settled by Stockholm District Court (“Stockholms tingsrätt”) applying Swedish law, regardless of whether a conflict of laws principles prescribe the applicability of the law of another country.