When do I receive my tickets?
Your and your fellow travellers' tickets are sent collected in an e-mail to the contact person entered in checkout. They're either delivered immediately upon purchase or in connection with your departure, but usually within 24 hours. This depends on the operator.
Before departure, it's wise to print out your tickets. This is so that there'll never be any problems (with for example internet connection or a phone without batteries) when it's time to show the tickets. But if you don't worry about that – all tickets received from All Aboard contain a QR code which you can show on the train.
Haven't received an email with tickets?
If you've received a booking confirmation email, everything should be in order.
If it's less than 48h before your departure and you still haven’t received any tickets, please contact us at firstname.lastname@example.org and we’ll help you.
Having trouble? Need help with a booking or have a question? ⏳⏳ ⏳ ⏳ .