How do I receive my tickets?
Your and your fellow travellers' tickets are sent collected in an e-mail to the contact person entered in checkout. They're either delivered immediately upon purchase or in connection with your departure, but usually they'll arrive within 24 hours. This differs from operator to operator.
Before departure, it's wise to print all tickets on paper and pack in the bag. This is so that there'll never be any problems (with for example the internet connection) when it's time to show the tickets. For more useful tips on stuff to bring, see: The perfect way to pack your bag before a train trip.
Haven't received an email with tickets?
If you've received a booking confirmation email, everything should be in order. If your departure is coming up and you still haven’t received any tickets, please contact us at email@example.com and we’ll help you.