Take the night train from Copenhagen to Florence

Good to know when traveling from Copenhagen to Florence

When do I receive my tickets?

Your and your fellow travellers' tickets are sent collected in an e-mail to the contact person entered in checkout. They're either delivered immediately upon purchase or in connection with your departure, but usually within 24 hours. This depends on the operator.

Before departure, it's wise to print out your tickets. This is so that there'll never be any problems (with for example internet connection or a phone without batteries) when it's time to show the tickets. But if you don't worry about that – all tickets received from All Aboard contain a QR code which you can show on the train.

Haven't received an email with tickets?

If you've received a booking confirmation email, everything should be in order.

If it's less than 48h before your departure and you still haven’t received any tickets, please contact us at support@allaboard.eu and we’ll help you.

Special luggage allowance

A great thing with traveling by train is that there are no extra fees for bringing all you luggage. But a rule to have in mind is that the bags you bring on board should be able to be carried by one single person.

Usually there are luggage racks above the seats and more storage in dedicated places on the train. The standard dimensions of the luggage racks are 70 x 50 cm.

You can bring things like

• Pushchairs and strollers
• Folding bikes, scooters
• Sports equipment (e.g. skis, surfboards)

Can I bring my bike?

There are some operators that allow you to bring your regular bike. Some trains do allow this off peak hours and you might need a separate reservation. Unfortunately we're not able to sell these at All Aboard, yet.

Is there wifi on the train?

There are few things as nice as watching a movie, listening to a good podcast or getting some work done on the train. And fortunately most long-distance trains in Europe today offer free wifi onboard.

Eurostar, Renfe, SNCF and Deutsche Bahn let you get access to wifi on the majority of their trains. If having wifi is very important to you, the best way to really know if wifi is available is to google the train number (that can be found on your ticket) and you'll find out.

For EU residents

Should the wifi connection let you down, as an EU resident, you still have the luxury to take advantage of free roaming in all EU countries, just remember to turn on roaming in your phone's settings. If you are an EU resident traveling through a non-EU country such as Switzerland, the UK, or Norway, it could be a good idea to bring a 4G dongle in your bag, and switch off roaming to avoid hefty bills.